The team at A Classic Party is excited to announce that we are growing! It’s party season and that means we need to add additional team members to help create classic parties for our customers. Check out our current employment opportunities below and apply today to join our classic team!
Customer Service Representative
POSITION SUMMARY
Assist all walk-in and Will Call customers in a timely and professional manner.
RESPONSIBILITIES
- Assist walk-in and will call customers
- Help load vehicles for Will Call customers
- Monitor and ‘close’ all returned reservations to be prepared for the accounting team
- Answer incoming phone inquiries
- Prepare reservations and quotes
- Assists with revisions to existing orders and placing new orders
- Maintains organized files for all contracts or pertinent information and material
- Manage pre-payments and final payments for contracted clients
- Assist with the on-site management of crews, customers, and inventory as needed
- Recommend products and changes to the customer as needed to ensure a successful event
- Assist with load and unloading of equipment to the customer when needed
- Perform other duties that may arise as requested
Driver/Crew Lead
POSITION SUMMARY
The driver will load and unload vehicles/trucks and deliver equipment in full or partial loads while working with dispatcher/delivery coordinator and delivery assistant. The Driver may also assemble and disassemble the equipment at the customer sites. Drivers exhibit friendly and courteous customer service in a professional manner. May be required to assist customers with reservations, contracts, questions, register transactions, and order adjustments if necessary. This work is physically demanding and requires lifting at least 70 pounds.
RESPONSIBILITIES
- Serve as an excellent company representative
- Load and unload equipment
- Assemble and disassemble equipment
- Maintain accurate delivery and return records
- Verify that delivered items are correct in accordance with customer contract
- Communicate any issues regarding delivery times/equipment/etc to supervisor
- Inform customers about proper equipment operation
- Perform other duties as requested.
Delivery Dispatch Coordinator
POSITION SUMMARY
Prepare delivery and pick up schedules daily. Assign appropriate staff to each route. Forecast routing to ensure the efficiency of routing. The volume of routes may range from 10-20 routes with up to 130 deliveries per day.
RESPONSIBILITIES
- Schedule/checking daily routes (in and out)
- Keep a log of delivery/set up times
- Receive and take action on communication from warehouse manager/onsite production manager on inventory for delivery and pickups.
- Work closely with the management and sales team to accommodate all delivery needs.
- Stay in contact with Delivery Drivers to monitor their progress throughout the day and make changes as needed. All changes and updates should be communicated with the Sale team on an as-needed basis.
- Forecasting routes, weeks/months in advance or the desired time frame determined by the management team.
- Coordinate and communicate with Sales Team on priorities.
- Rescheduling of routes as needed.
- Obtain all necessary information from drivers regarding damaged equipment and fleet.
- Fill-in other positions as necessary for a smooth operation of the business.
Required Skills:
-
- 3-5 years of Dispatch experience
- Work and collaborate effectively with colleagues
- High level of communication skills
- Customer service experience
- Must be able to work in a quick, face-paced environment
Driver Assistant (DA)
POSITION SUMMARY
The Driver Assistant’s main responsibility is to assist the Driver/Crew Lead in loading and unloading the equipment, assembling and unassembling equipment, and any other task associated with the route, except driving. This work is physically demanding and requires lifting at least 70 pounds.
RESPONSIBILITIES
- Serve as an excellent company representative
- Assist the Driver/Crew Lead on any task necessary to complete the job
- Load and unload equipment
- Assemble and disassemble equipment
- Maintain accurate delivery and return records
General Warehouse
POSITION SUMMARY
The General Warehouse employee must be able to stand for long periods of time. Most work will be indoors and may or may not be air-conditioned or heated. This job requires frequent lifting and/or cleaning of equipment and potentially transporting equipment of various weights to new locations within the warehouse or onto a truck. The nature of this work can be physically demanding.
- Responsibilities will vary based on the specific position in the warehouse
