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FAQs

What is the cancellation policy?

No reservation fee will be refunded for the cancellation of a tent order.

For cancellations 30 days prior to the scheduled date- no cancellation fee and full refund of the reservation fee will be given.

For cancellations 30 days or less from the scheduled pick-up/delivery date – no cancellation fee but the 25% reservation fee will be retained by A Classic.

For cancellations 1 day or less prior to the scheduled pick-up/delivery date- a cancellation fee of 50% of the total charges of the order will be due and the 25% reservation fee will be retained by A Classic.

What if I am renting a tent?

Appointments are required for all tent rentals above a 20 x 30 Frame tent or for an event with 60 people or more. This will ensure adequate time and attention is given to you and your event.

First, you will speak directly to one of our tent specialists to discuss the details of your event. Be prepared to answer specific questions about your event. Typically, a proposal will be prepared after the conversation then a site visit consultation will be set up if you are ready to move forward. Depending on the location, a site visit may be necessary before a proposal is sent.

We need a minimum of two weeks for this entire process. There are many factors that A Classic takes care of for the customer that require two weeks: 1) 811 must be notified to perform the underground utility dig, 2) a notification must be filed within 5 days of install and submitted to the city of Indianapolis and 3) in some cases, a Tent Permit must be submitted at least 2 weeks prior to the tent install (this applies to ALL corporate tents in Carmel, Fishers and above certain sizes in Indianapolis).

Are weekends a 1 day rental rate since you’re closed on Sunday?

Yes, Friday to Monday is considered a one day rental rate! Events lasting longer than a one day are subject to higher rental rates.

What is the Damage Waiver?

The Damage Waiver is an Equipment Protection Plan.  It is a non-refundable charge equal to 10% of the equipment total.  All broken or worn items must be returned to A Classic in order to avoid missing related fees.  The renter is still responsible for any and all theft, damage, loss misuse, and/or destruction of/to the rented equipment.

Linen that is torn, contains candle wax or mildew will not be protected under the Damage Waiver as this will be considered soiled beyond cleaning and will be assessed at the replacement cost in addition to the rental fee.

Linen Tip to avoid mildew: Do not pack wet linens in plastic bag as mildew can occur within a short 2 hour period. Try to keep linens in a cool, ventilated area as mildew breeds in hot, wet conditions.

What are your showroom hours?

Monday-Friday – 9:00 a.m. to 5:00 p.m.
Saturday – 8:00 a.m. to Noon
Sunday – Closed

Do I need an appointment to come by the showroom?

Appointments are required for all tent rental inquiries above a 20 x 30 tent or more than 60 people. This will ensure that adequate time and attention is given to you and your event.

Appointments are not required during normal business hours to browse our products  or to speak with an Event Specialist.  However, appointments are recommended if specialty linens are desired. We do not schedule appointments on Saturday due to minimal business hours and staffing.

What are your delivery charges?

Delivery charges are unique with each situation. Typically, if you are within Indianapolis and surrounding areas our delivery charge is $80 (subject to change).  Please see our Delivery Page to receive an estimate based on your zip code. If you require a delivery within a specific timeframe, an additional “timed delivery” fee will apply. After hours delivery and Sunday delivery or pickup is an additional minimum charge of $450.

Where will you leave the equipment?

We will deliver and pick up all of our equipment from one location on the property. Please make us aware prior to the delivery of where the items can be placed. An example would be, placing the items on a dock for a business. If we were to encounter any stairs, extended carrying, difficult driving terrain there will be additional charges incurred.

Will you set up the equipment?

Set up of tents, dance floor and pipe and drape are automatically included in the pricing. If you wish to have other equipment set up, it must be arranged prior to the delivery.  Additional fees will apply.

What if I need to reach you in an emergency after hours?

We have an after hours emergency line 317-874-3464. If an error has been made by A Classic Party Rental, we will make your order correct at no additional charge. If you need emergency help or have forgotten an item, additional fees will apply.

How far in advance should I place my order?

You are strongly encouraged to gives as much as notice as possible especially if this is a large event, wedding reception or a tent. Nevertheless, we will always do our best to accommodate last minute orders as well, subject to availability.

May I adjust my order once it’s been placed?

Yes. We recommend finalizing your order one week prior to your event.

Do my items need to be returned clean?

All dishware, flatware, stemware and other food related products must be rinsed free of food before being returned. Additional cleaning fees will apply if food particles remain on the products. We will wash all items once they are returned.

What if I am missing items after the event?

If you are missing items after the event, we will bill you missing for the cost of the item unless it is returned in a reasonable time period. If you notice you are missing items before your event, call us immediately and we will do our best to remedy the situation if it is our error.

When do I need to pay?

Upon renting, a 25% deposit and a valid credit card number is required in order to confirm and reserve your equipment. Without a deposit, your order will remain a QUOTE. Once your deposit is confirmed with a valid credit card, your items are then taken out of inventory and set aside for YOU. These items are no longer available for rent to other customers. Your deposit is our commitment to YOU that the items you requested will be available for the date of your event.

If you are picking up your equipment from A Classic Party Rental, the remaining balance is due upon pick-up.

If your order is being delivered, payment in full is due 2 days prior to the delivery date.

We do not accept Cash.

All checks need be be received at least 2 weeks prior to your event date.